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What should you do when your Philadelphia home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your residence – and your family members – against the many risks you may experience, like break-ins, fire, and carbon monoxide leaks. Even though your home might be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Philadelphia home alarm system goes off? The sound of an alarm is often jarring, confusing, and may incite panic. Your best choice is to stay level-headed and adhere to these easy tips.

Actions to Take Whenever Your Home Alarm System In Philadelphia Triggers

It’s a scenario nobody desires to encounter, but it’s also the reason why you installed a home alarm system in the first place. You’re roused in the middle of the night with the unmistakable blasting of an alarm after one of your sensors has been triggered. Now what are you going to do?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is blaring, and your pulse is pounding. But keeping a cool head is the most effective way to appraise what is happening. Avoid the impulse of trying to deal with the emergency on your own instead let your monitoring specialists and first responders carry out their job.
  2. Protect your family. Your main focus should be your family and leading them to safety. If you are dealing with a burglary, this might involve proceeding to a designated safe room as far away from access points as possible. Chances are your alarm immediately deterred the trespasser, but it’s always wiser to be safe than sorry. If there’s fumes or a fire, you ought to vacate your home right away.
  3. Don’t forget your cell phone. In this day and age, the majority of homeowners have their smartphones with them always, but you could fail to take it during an urgent situation. Try to remember it. You’ll be able to stay in touch with your monitoring experts and get alerts through your home security app.

Collaborate With Your 24-hour Monitoring Specialists

Any time your home alarm system in Philadelphia goes off, your 24/7 monitoring professionals will act immediately. Their first move is to verify your alarm, and that includes getting in contact with you. The guideline they adhere to is based on the sort of emergency. To illustrate, if a medical emergency is triggered, one attempt will be made to get in touch with you before assistance is dispatched. In the event of an intrusion - the most frequent type of alarm - a monitoring agent will abide by these procedures to reach out to you:

  • An attempt will be made to reach you via the command hub. You will typically be required to supply a passcode.
  • If that is not successful, a call is made to your primary contact number.
  • An alternate number or your primary contact person is attempted next.
  • If you still can’t be reached, nearby police are deployed.
  • Your monitoring agents will attempt to reach you again once emergency personnel are contacted.

If you're not able to converse with monitoring staff, don't worry. Help will still be deployed even if you're not available to verify the emergency.

Get protection for any crisis with a Vivint home alarm system in Philadelphia

Be prepared for any situation with a contemporary home alarm system in Philadelphia from Vivint. Dial (267) 493-0789 to begin customizing your home’s protection today.